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General Support

Northeast Controls serves customers in a geographic territory that includes most of New York State (excluding NY City), Western Massachusetts, and Southern Vermont.

Click here for a map of our territory coverage.

For a geographic map of all 21 Emerson Impact Partners' territory coverage in all of North America, click here.

To contact a Northeast Controls' Sales Engineer or Sales Associate to place your Purchase Order, click here. 

You can also contact our Main Office at (1)-518-664-6600 and speak with our Administrative Assistant who will be happy to assist in directing your call to the appropriate Sales Engineer for order processing. 

Each of Northeast Controls sales offices are open from 8:00am - 5:00 pm EST, Monday - Friday. Our Main Office Number is 1-(518)-664-6600 and our Adminstrative Assistant will help direct your call. 

Our offices are closed on weekends, holidays, and during lunch from 12:00pm - 1:00pm EST. When our offices are closed, you can dial by name and leave a voicemail message for your contact.

For After-Hours Emergency Assistance, you may contact our Answering Service by dialing 1-(518)-292-0356. 

For 24 x 7 Emergency Assistance after working hours, or on weekends, you may contact our Answering Service by dialing 1-(518)-292-0356. Based on the nature of your need, a Service Fee may be applied to accommodate your Emergency. After Hours Support Rates will be quoted to you over the phone.

If your call is not urgent, you can leave a message on our Main Office Number at 1-(518)-664-6600 and our Administrative Assistant will pass your message on to the appropriate personnel within our Company during the morning hours of the next business day.

We assigned your order to a Sales Associate at Northeast Controls who is responsible for managing your order. To speak with your Sales Associate, please contact us by phone at 1-(518)-664-6600 or email at info@northeastcontrols.com

We are always looking for good talent and appreciate your interest in exploring a career with Northeast Controls. For more information, please go to the Careers page on our website, and scroll down, where you can apply on-line for a current opening. Employment applications can also be completed and submitted online through our website and will be directed to the appropriate Manager at Northeast Controls for consideration. 

We appreciate and depend on customer feedback to improve our overall level of customer service. You can provide feedback on Northeast Controls by completing our Customer Feedback Form which will be submitted through our website.

 

Click to get directions  to our Clifton Park, NY office location.
Our Main Office Location is: 3 Enterprise Avenue, Clifton Park, New York 12065

Click to get directions to our Rochester, NY office location.
Our Rochester Office Location is: 3559 Winton Place, Suite 1, Rochester, New York 14623

Click to get directions to our Buffalo, NY office location.
Our Buffalo Office Location is: 6000 N. Bailey Avenue, Suite B, Amherst, NY 14226

Saratoga Springs is a very popular tourist destination, located approximately 13 miles north of our Clifton Park office.

For information on suggestions on things to see, eat, and stay in Saratoga Springs, click here.

Privacy Policy
Effective Date: April 1, 2020

Your Privacy is Important to Us

To maintain our level of customer support, we require certain information about our customers. Northeast Controls Inc. ("Northeast Controls," "we," or "us") has taken measures to ensure the privacy and confidentiality of information we collect when you visit all Northeast Controls' owned websites and domains that include an authorized link to this Privacy Policy. Northeast Controls is committed to controlling the collection, use, and disclosure of personal information provided by you, our customer.
 
Information We Collect

For the purposes of this Privacy Policy, "personal information" means any information that could serve to identify you, such as first and last name, physical address, email address, telephone number, and any combination of personal information that could be used to determine identity.

Information Provided by You

You may provide us with certain personal information directly when you interact with us through our website for example, when you register on our website, when you subscribe for an email newsletter, or when you register for a training course or to use certain services. Additionally, several of the services that we offer on our website may require registration as a condition of use. Once you regiser with our website you are no longer anonymous to us. We may also receive information from you from other sources including our suppliers and service providers and add it to the information you provided to us. The types of personal information that you may directly provide us includes, without limitation:

  • Contact information, such as name, postal address, email address, and phone number
  • Demographic information, such as age, date of birth, gender, job information
  • Log In information, such as username and password
  • Payment and financial details, such as payment credit card number, expiration date, authentication code, billing address, bank account number, credit application information
  • Your educational history with us, such as courses you have enrolled in or attended
Information from Use of Website

We may use the personal information that we obtain about you to:
  • Fulfill your requests for certain products and services, such as sending out electronic newsletters and enabling users to participate in on-line registrations, message boards, etc..
  • Establish and maintain responsible commercial relations with you and to provide you with ongoing customer service
  • Send you information you agreed to receive about topics we think will be of interest to you
  • Better understand your current and future needs
  • Communicate information about new products, services or solutions we think you may have interest in
  • Enhance the user experience in our website
  • Analyze and enhance our marketing communications and strategies
  • Analyze trends and statistics regarding use of our website and transactions conducted using our website
  • Protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users
  • Enforce our Terms & Conditions and other agreements
  • Comply with applicable legal requirements and industry standards, and
  • Alert you to important safety notices regarding products and services you may have purchased from us.
We may also use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

Sharing Personal Information with Others

We may also disclose aggregated or de-identified information about our users with restriction. We do not sell customer lists or personal information to others, and only disclose personal information in accordance with this Privacy Policy. In providing you with our products, solutions and services, we may need to disclose the personal information we collect to suppliers or subsidiaries. This is for the sole purpose of providing you with the right solution for your need and serving you better. Additionally, we may provide your contact information to an appropriate third-party partner in the event that you contact us for information or services that we do not provide. For example, if you request information about equipment from outside of our geographic area of operation, we will make sure to connect you to a third-party partner that serves your location so that you can get the answers you need. We may also use the information that we collect to assess your future needs and to offer the products and services that may best meet those needs. In these cases, should you not wish to hear from us in this manner, we will do our best to provide a simple method for you to have your name and information removed upon request. We may also need to share your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request; enforce or apply our Terms & Conditions and other agreements; or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Northeast Controls, users of the Northeast Controls website, or others. We also reserve the right to transfer your personal information to a buyer or other transferee in the event of a merger, divesture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your personal information in a manner that is consistent with our Privacy Policy.

How We Safeguard Personal Information

At Northeast Controls, we have physical, electronic, and procedural safeguards to protect our systems and personal information under our control against unauthorized access and use. Please note that the electronic transmission of information is not completely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that such measures will always be sufficient or effective. Any transmission of personal information is at your own risk. If we provide our suppliers with any personal information, we will advise them that suppliers are required to maintain customer confidentiality and may not use the information for any unauthorized purpose. Employees are governed by standards and policies to ensure that personal information is secure and treated with care and respect.

Your Choices

You have the following choices regarding your personal information:
  • Marketing Communications - If you have received a promotional email from us, you may opt out of receiving future promotional emails from us by following the unsubscribe instructions contained in such email. You may also send us an email at any time if you wish to unsubscribe to our marketing communications. We will promptly remove your name from our mailing list.
  • Cookies - You may elect not to allow cookies by adjusting your settings on your internet browser. You do not need to have cookies turned on to visit our website, although active participation in certain areas of our website may require cookies.
  • Web Analytics - You may opt out of the aggregation and analysis of data collected about you on the website by Google Analytics by installing the following browser extension from Google: https://tools.google.com/dlpage/gaoptout.
  • Review/Access your Personal Information - You may send us an email at info@northeastcontrols.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Children Under the Age of 18

Northeast Controls' website and services are not directed to, and Northeast Controls does not knowingly collect or solicit personal information from children under the age of 18. If we learn we have collected or received personal information from a child under the age of 18, we will delete that information. If you believe we might have any information from or about a child under the age of 18, please contact us at info@northeastcontrols.com

Changes to our Privacy Policy

Northeast Controls reserves the right to update or change this Privacy Policy at any time. If we make a material change to our Privacy Policy, we will provide notice to you (by email and/or posting on our website) that our privacy practices have changed and will provide a link to the new policy. The date this Privacy Policy was last revised can be found at the top of this age. We encourage you to review this Privacy Policy periodically to check for any udpates or changes.

Contact Us

Should you have any questions or concerns regarding Northeast Controls' Privacy Policy, please email us at: info@northeastcontrols.com or reach out to us through our 'Contact Us' webpage. If you wish to be removed from our mailing lists, or have concerns as to the accuracy of information, please email us at: info@northeastcontrols.com

Website Terms of Use
Last Revised: April 1, 2020
The following terms and conditions (the “Website Terms of Use”) constitute a binding agreement between you and Northeast Controls Inc. (“Northeast Controls,” “we,” or “us”) with respect to your use of all Northeast Controls’-owned websites and domains (collectively, the “Site”) and the services available on the Site (collectively, the “Services”), including any Content (as defined in Section 2 below). By accessing or using the SERVICES in any manner (whether automated or otherwise), you (A) ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THESE WEBSITE TERMS OF USE AND OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE, and (B) affirm that you are at least 18 years of age (or have reached the age of majority in the jurisdiction where you reside). IF YOU DO NOT AGREE TO THESE WEBSITE TERMS OF USE OR OUR PRIVACY POLICY, DO NOT USE THE SERVICES.

 

1. Changes to Website Terms of Use. We may revise and update these Website Terms of Use from time to time in our sole discretion. The date these Website Terms of Use were last updated is set forth at the top of this page. All changes are effective 30 days after posting for current users and immediately for new users and apply to all access to and use of the Services thereafter. Your continued use of the Services following the posting of revised Website Terms of Use means that you accept and agree to the changes.

 

2. Scope of and Restrictions on Use. Subject to these Website Terms of Use, Northeast Controls grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your legitimate business purposes, including any graphics, text, instructions, images, audio files and/or other sounds, videos, and other materials you may view on, access through, or are otherwise related to the Services (collectively, the “Content”). Except as otherwise provided in these Website Terms of Use, the Content may not be copied, downloaded, or stored in a retrieval system for any other purpose, nor may it be redistributed, reused, or modified for any purpose, without the express written permission of Northeast Controls. You agree not to:

  • collect information from the Services using an automated software tool or manually on a mass basis
  • use automated means to access the Services, or gain unauthorized access to the Services or to any account or computer system connected to the Services;
  •  obtain, or attempt to obtain, access to areas of the Site or our systems that are not intended for access by you;
  •  “flood” the Services with requests or otherwise overburden, disrupt, or harm the Services or our systems;
  •  restrict or inhibit other users from accessing or using the Services;
  • modify or delete any copyright, trademark, or other proprietary rights notices that appear on the Site or in the Content; or
  •  access or use the Services or Content for any unlawful purpose or otherwise beyond the scope of the rights granted herein.

 

3. Ownership. The Services (including the Content) are owned by Northeast Controls and its licensors and are protected under copyright, trademark, and other applicable United States and international laws and treaties. Without limiting the foregoing, the trademarks, service marks, and logos displayed on the Site are registered and unregistered marks Northeast Controls and its licensors. You acknowledge and agree that, as between you and Northeast Controls; Northeast Controls is and shall remain the sole owner of the Services and the Content, including, without limitation, all patents, copyrights, trademarks, trade secrets, and other intellectual property and proprietary rights therein and thereto.

 

4. Account Registration and Security. Access to and use of certain Services may require you to register for an account. You agree to provide true, accurate, current, and complete information about yourself as prompted by the applicable registration or log-in form, and you are responsible for keeping such information up to date. You are responsible and liable for all activities conducted through your account, regardless of who conducts those activities. You may not share your account with anyone or allow anyone else to access or use your account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to immediately notify Northeast Controls of any unauthorized use of your account, or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your username or password.

 

5. Feedback. While we appreciate your interest in the Services and our business, Northeast Controls does not want and cannot accept any ideas or information users consider confidential and/or proprietary. This is to avoid the possibility of future misunderstandings when projects independently developed by or on behalf of Northeast Controls might seem to others to be similar to users’ own creative ideas, suggestions, and/or materials. Except with respect to your personal information as expressly provided for in our Privacy Policy all comments, suggestions, ideas, drawings, concepts, or other information or materials disclosed or offered to us by you via the Services or in response to solicitations on the Site shall be deemed to be non-confidential and non-proprietary.

 

6. Electronic Communications. The communications between you and Northeast Controls via the Services use electronic means. For contractual purposes, you consent to receive communications from us in electronic form, and you agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

7. Other Terms and Conditions. All purchases made through the Services or other transactions for the sale of products or services formed through the Services are governed by our separate, applicable Terms and Conditions. To the extent that they may be applicable to specific portions or features of the Services, those Terms & Conditions, together with any other applicable policies, rules, or guidelines, are incorporated into these Website Terms of Use. If you do not agree to be bound to such additional terms and conditions, you should not indicate any assent or acceptance of such terms and conditions.

 

8. Privacy Policy. You acknowledge and agree that all information collected by Northeast Controls is subject to our Privacy Policy. By using the Services, you consent to all actions we take with respect to your information in compliance with our Privacy Policy.

 

9. Change and Suspension.

 

9.1. Changes to the Services. Northeast Controls reserves the right to make changes to, suspend, or discontinue (temporarily or permanently) the Services or any portion thereof (including any Content) at any time. You agree that Northeast Controls will not be liable to you or to any third party for any such change, suspension, or discontinuance.

 

9.2. Suspension/Termination of Access. Northeast Controls has the right to deny access to, and to suspend or terminate your access to, the Services or to any features or portions thereof, at any time and for any reason, including if you violate these Website Terms of Use. In the event that we suspend or terminate your access to the Services, you will continue to be bound by the Website Terms of Use that were in effect as of the date of your suspension or termination.

 

10. Disclaimer; Limitation of Liability.

 

10.1. Disclaimer of Warranties. THE SERVICES AND THE CONTENT ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, AND APPLIED CONTROL HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEITHER NORTHEAST CONTROLS NOR ANY PERSON ASSOCIATED WITH NORTHEAST CONTROLS MAKES ANY REPRESENTATION OR WARRANTY WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES OR ANY CONTENT. WITHOUT LIMITING THE FOREGOING, NEITHER NORTHEAST CONTOLS NOR ANYONE ASSOCIATED WITH NORTHEAST CONTROLS REPRESENTS OR WARRANTS THAT THE SERVICES OR THE CONTENT WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES, CONTENT, OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SERVICES OR THE CONTENT WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

 

10.2. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL NORTHEAST CONTROLS OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES OR THE CONTENT, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE, OR LOSS OF DATA, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF YOUR REMEDIES UNDER THESE WEBSITE TERMS OF USE FAIL OF THEIR ESSENTIAL PURPOSE. USE OF THE SERVICES IS AT YOUR SOLE RISK.

 

10.3. Exclusions. Some jurisdictions do not allow the exclusion or limitation of certain warranties or consequential damages, so some of the exclusions and/or limitations in this Section 12 may not apply to you.

 

11. Indemnification. You agree to indemnify, defend, and hold Northeast Controls and its officers, directors, employees, agents, licensors, and service providers harmless from and against any claims, liabilities, losses, damages, judgments, awards, costs, and expenses (including reasonable attorneys’ fees) arising out of or resulting from your use of the Services and/or any Content, or any violation of these Website Terms of Use or applicable law. We reserve the right, at our own expense, to assume the exclusive defense and control of any action subject to indemnification by you, and in such event you agree to cooperate with us in defending such action. Your indemnification, defense, and hold harmless obligations will survive the termination of your use of the Services and/or these Website Terms of Use.

 

12. Third-Party Materials. The Services may display, include, or make available third-party content (including data, information, applications and other products services and/or materials) or provide links to third-party websites or services (collectively, “Third-Party Materials”). You acknowledge and agree that Northeast Controls is not responsible for any Third-Party Materials, including their accuracy, completeness, timeliness, validity, legality, decency, quality, or any other aspect thereof. Northeast Controls does not assume and will not have any liability to you or any other person or entity for any Third-Party Materials. Third-Party Materials and links thereto are provided solely as a convenience to you, and you access and use them at entirely at your own risk and subject to such third parties’ terms and conditions.

 

13. Miscellaneous.

 

13.1. Governing Law; Jurisdiction and Venue. These Website Terms of Use and any dispute or claim arising out of or related to these Website Terms of Use, their subject matter, or their formation (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of New York, other than such laws and case law that would result in the application of the laws of a jurisdiction other than the State of New York.

 

13.2. Waiver and Severability. Our failure to exercise or enforce any right or provision of these Website Terms of Use will not constitute a waiver of such right or provision. If any provision of these Website Terms of Use is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent possible, and the remaining provisions of these Website Terms of Use will continue in full force and effect.

 

13.3. Entire Agreement. These Website Terms of Use, including our Privacy Policy, constitute the sole and entire agreement between you and Northeast Controls with respect to the subject matter hereof, and supersede and replace all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.

 

14. Questions. If you have any questions about the Services or these Website Terms of Use, please call us at 518-664-6600, email us at info@northeastcontrols.com, or write to us at:

Northeast Controls Inc.

3 Enterprise Ave

Clifton Park, New York 12065

Attention: WEBMASTER

 

 

Website Disclaimer
Last Revised: April 1, 2020
The contents of Northeast Controls' web pages are presented for informational and promotional purposes only. While significant effort has been made to ensure accuracy and completeness, contents are not to be construed as assurances, warranties or guarantees from or by Northeast Controls, express or implied, regarding the products or services described herein, or their use or applicability in a given situation.

Northeast Controls and any of its subsidiary or affiliated companies will not be held liable to any third party with respect to any of the materials contained in this web site, nor any use of or reliance on such materials by any third party, nor any damages (including special or consequential damages) or injury caused by any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, communication line failure, theft or destruction, or unauthorized access to or alteration of, this web site, or the materials in it.

Northeast Controls reserves the right to change or modify the contents of our web site, at any time without notice.

It is common for Northeast Controls to use the trade names, trademarks, service marks, etc. of our Principals or others, frequently unacknowledged, on our Web site. Ownership plus any and all rights pertaining to them remains with their respective owners, licensees, etc.

Links to web sites outside of this site are meant for convenience only. Northeast Controls assumes no responsibility, accountability or liability for any information presented at or through any of these other sites (including those of the manufacturers of products Northeast Controls sells.