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Emerson Certifies Northeast Controls to Deliver Highest Level of Customer Support

June 1, 2019

Emerson Certifies Northeast Controls, Inc. to Deliver Highest Level of Customer Support

Clifton Park, New York (August 15, 2019 Press Release) – Emerson has awarded Northeast Controls with the status of Emerson Impact Partner representing the company’s highest level of customer support. Northeast Controls and associated Emerson Impact Partner Network companies will operate as locally-accessible, singular points of contact for leveraging the full breadth of Emerson integrated solutions and expertise.

The 21 current Emerson Impact Partner companies were awarded this status through a rigorous certification process of their facilities, procedures, engineers and local service professionals, as well as a demonstrated ability to support customer process optimization and performance improvement programs. Each partner was assessed in more than 50 certification paths to verify capabilities and compliance to Emerson standards.

Distinct from traditional manufacturer-to-third-party representative and distributor relationships, Emerson Impact Partners have a tightly integrated culture with Emerson and with each other that ensures consistent engineering practices and services across the Network to provide customers with the broadest, most responsive support organization in the industry. Combining local support with proven processes and technologies from Emerson ensures the appropriate technical resources, methods and best practices are applied to deliver improved and measurable business results for Emerson’s customers.

“Our customers appreciate consistent, high value-added services and support across the multi-site operations they run,” said Frank deJong, president North America for Emerson Automation Solutions. “Many of them cite inconsistent local support as an industry-wide problem that leads to variability in project execution and operations. As the impact of digital technologies expand across the enterprise, Emerson and our Emerson Impact Partners are uniquely positioned through a focused, systematic approach to provide the expertise and solutions that drive peer-leading performance.”

Northeast Controls is the exclusive sales and service channel in Upstate New York, Western New York and Western New England for DeltaV™ control and safety systems and Plantweb™ digital ecosystem solutions. Emerson Impact Partners also supply and service Fisher™, Crosby™, Anderson Greenwood™, KTM™, Keystone™, and Vanessa™ valve and pressure management products. To support successful implementation and adoption of these technologies, Northeast Controls provides local access to global Emerson engineering services and expertise, as well as critical integrated outage services for the full scope of automation and control assets.

Northeast Controls is a locally-owned business with a proven reputation for exceptional customer service and application knowledge, engineering and implementing innovative solutions, and 24/7 availability to respond to urgent customer needs. Northeast Controls has a long-term collaborative relationships with Emerson – spanning over 51 years – serving the, Power OEM, Chemical, Paper, Life Sciences, Metals & Mining, Food & Beverage and Municipal markets providing customers with reliable, innovative solutions, services and support.

The value of the integrated Emerson Impact Partner Network is clearly demonstrated when specialized expertise is required to augment project implementation or operational improvement teams. All members of the Network have direct access to the best available resources for everything from operational performance diagnosis to project engineering to maintenance and repair services. Additionally, each Emerson Impact Partner can seamlessly leverage the vast network of locally managed inventory and readily available OEM parts and products, ensuring fast and efficient order fulfillment.

“Our long-standing partnership with Emerson has enabled us to develop an organization that has the skills, experience and scale to deliver the value of Emerson technologies to our local customers regardless of their operation or location,” said David Rizzo, president of Northeast Controls, an Emerson Impact Partner.

“Our customers know the value of a trusted partner that recommends pragmatic approaches to improve performance and reduce implementation risk. The unique combination of the strengths Northeast Controls, the Emerson Impact Partner Network, and Emerson deliver to our customers ensures the consistent results our customers are striving for,” said David Rizzo, president of Northeast Controls, an Emerson Impact Partner.

Emerson Impact Partner Network facts:

  • First relationship established in 1913
  • Serving all states and provinces in the United States and Canada
  • 167 Service Centers
  • 19 Educational Service Centers
  • More than 5,000 local personnel and growing
  • 2,300+ sales resources
  • 1,400+ systems engineering and field service resources

 

For more information about Emerson Impact Partners, go to www.Emerson.com/EmersonImpactPartners